Luxury Travel Experiences Crafted Just for You

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Privacy Policy

Last Updated: December 2024

1. Information We Collect

We collect personal information you provide directly, including name, phone number, email address, travel preferences, and payment information for booking services.

2. How We Use Your Information

Your information is used to provide travel planning services, process bookings, communicate about your trips, send service updates, and improve our services.

3. Information Sharing

We share information with travel suppliers (hotels, airlines) to fulfill bookings, payment processors for transactions, and service providers who assist our operations under strict confidentiality agreements.

4. Data Protection

We implement industry-standard security measures including SSL encryption, secure servers, limited access controls, and regular security audits to protect your personal information.

5. Your Rights

You may access, update, or delete your personal information, opt out of marketing communications, and request data portability by contacting us at [email protected].

6. Cookies

We use essential cookies for website functionality and analytics cookies to improve user experience. You can control cookie preferences through your browser settings.

7. Contact Us

For privacy inquiries, contact us at [email protected] or 1247 Fifth Avenue, New York, NY 10029.

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Terms of Service

Last Updated: December 2024

1. Service Agreement

VacationVirtuoso provides luxury travel planning and booking services. By using our services, you agree to these terms and our privacy policy.

2. Booking and Payment

All bookings require payment confirmation. Pricing is subject to availability and may change. Full payment terms will be provided during booking process.

3. Cancellation Policy

Cancellation terms vary by supplier and booking type. We will provide specific cancellation policies for each booking. Some reservations may be non-refundable.

4. Travel Documents

Clients are responsible for valid passports, visas, and required travel documents. We provide guidance but cannot guarantee document approval.

5. Travel Insurance

We strongly recommend comprehensive travel insurance. VacationVirtuoso is not liable for losses that could be covered by insurance.

6. Service Modifications

We reserve the right to modify services due to circumstances beyond our control, including weather, political situations, or supplier changes.

7. Limitation of Liability

Our liability is limited to the cost of services provided. We are not responsible for supplier failures, weather delays, or circumstances beyond our control.

8. Dispute Resolution

Any disputes will be resolved through binding arbitration in New York State under New York law.

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Cookie Policy

Last Updated: December 2024

What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide better user experience and analyze website performance.

Types of Cookies We Use

Essential Cookies: Necessary for basic website functionality, security, and navigation.

Analytics Cookies: Help us understand how visitors interact with our website to improve user experience.

Functional Cookies: Remember your preferences and personalize your experience.

Cookie Management

You can control cookies through your browser settings. Disabling certain cookies may limit website functionality.

Third-Party Cookies

We may use third-party services like Google Analytics that place their own cookies. These services have their own privacy policies.

Contact Information

For questions about our cookie policy, contact [email protected].

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GDPR Compliance

Data Protection Commitment

VacationVirtuoso is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

Legal Basis for Processing

We process personal data based on: Consent for marketing communications, Contract performance for booking services, Legitimate interests for business operations, and Legal obligations for regulatory compliance.

Your GDPR Rights

Right to Access: Request copies of your personal data

Right to Rectification: Correct inaccurate personal data

Right to Erasure: Request deletion of your personal data

Right to Restrict Processing: Limit how we use your data

Right to Data Portability: Receive your data in a structured format

Right to Object: Object to processing based on legitimate interests

Data Retention

We retain personal data only as long as necessary for the purposes outlined in our privacy policy or as required by law.

International Transfers

Data may be transferred to countries with adequate data protection or under appropriate safeguards like Standard Contractual Clauses.

Contact Our Data Protection Officer

For GDPR-related inquiries: [email protected]

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DMCA Policy

Digital Millennium Copyright Act Compliance

VacationVirtuoso respects intellectual property rights and complies with the Digital Millennium Copyright Act (DMCA).

Copyright Infringement Notification

If you believe content on our website infringes your copyright, please provide:

• Physical or electronic signature of authorized person

• Description of copyrighted work claimed to be infringed

• Location of infringing material on our website

• Your contact information (address, phone, email)

• Statement of good faith belief that use is not authorized

• Statement of accuracy and authority to act on behalf of copyright owner

Counter-Notification Process

If you believe material was removed in error, you may submit a counter-notification including:

• Your physical or electronic signature

• Description of removed material and its location

• Statement under penalty of perjury that removal was a mistake

• Your consent to local federal court jurisdiction

Designated Copyright Agent

Send DMCA notices to:

VacationVirtuoso DMCA Agent
1247 Fifth Avenue
New York, NY 10029
Email: [email protected]

Repeat Infringer Policy

We may terminate accounts of users who are repeat infringers of copyright.